NHS Test & Trace

Personal Health

Need live video assistance to order or complete a coronavirus home test? Let our specialist support team be your eyes.

Available on the Be My Eyes app

Get accessible support by downloading the free Be My Eyes app.

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Opening hours
Open now: 07:00-23:00
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  • Monday07:00 - 23:00
  • Tuesday07:00 - 23:00
  • Wednesday07:00 - 23:00
  • Thursday07:00 - 23:00
  • Friday07:00 - 23:00
  • Saturday07:00 - 23:00
  • Sunday07:00 - 23:00
Languages (1)
  • English
Regions (1)
  • United Kingdom
Opening hours
More information
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Be My Eyes app connects you with one of our NHS Test & Trace specialist support team, who can assist you with the process of ordering, registering, completing, and returning a coronavirus PCR test from your own home. They can provide visual assistance (e.g. reading or identifying information on your behalf) via a live video call.

For example, our team could help you with:

  • placing an order online for a home PCR test kit
  • registering your PCR test kit online (including reading barcodes)
  • following the instructions step-by-step
  • packaging the PCR test sample ready to be returned

Please note, our call handlers will not be able to offer any clinical guidance related to administering the PCR test.

If you require alternative formats of instructions, you can find them on this page: https://www.gov.uk/government/publications/testing-for-coronavirus-at-home

For support over the telephone, call 119 if you're in England, Scotland, Wales or Northern Ireland.

Lines are open from 7am to 11pm.

You can find out more about the latest coronavirus guidance on this page: https://www.gov.uk/coronavirus

Please note, Be My Eyes video calls are not recorded, and all call notes are anonymous and confidential.

About Specialized Help

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